Juice User Guide

1.1Accessing the Portal

Open any modern web browser and navigate to the Juice Cardholder Portal login page. The portal is accessible from desktop computers, tablets, and mobile devices.

Go to the Juice User sign-in page→

1.2Logging In

The login screen displays the JUICE logo and a centered login card. Follow these steps:

1. 1
   Enter Username or RPID

   In the 'Username / RPID' field, type your assigned username or your RPID (Reference Program ID). Both formats are accepted in the same field.
2. 2
   Enter Password

   Click the 'Password' field and type your password. Use the eye icon on the right to toggle password visibility if needed.
3. 3
   Click Login

   Click the blue 'Login' button. If your credentials are correct, you will be directed to the Dashboard immediately.

1.3Forgot Password — Reset via Card Number

Use this path if you know your 16-digit card number. This is the faster of the two recovery methods.

1. 1
   Open Forgot Password

   On the Login page, click 'Forgot Password?' to open the password recovery screen.
2. 2
   Select Reset Method

   Click the blue 'I know my card number' button.
3. 3
   Enter Card Number

   Type your full 16-digit Juice card number in the 'Card Number' field (format: 1234 5678 9012 3456).
4. 4
   Enter CVV

   Enter your 3-digit CVV security code. Use the eye icon to show or hide the code as needed.
5. 5
   Enter Date of Birth

   Enter your date of birth in MM/DD/YYYY format in the 'Date of Birth' field.
6. 6
   Continue

   Click the blue 'Continue' button. If verified, you will be prompted to create a new password.

1.4Forgot Password — Reset via RPID

Use this path if you do not know your card number but you know your RPID.

1. 1
   Open Forgot Password

   On the Login page, click 'Forgot Password?'.
2. 2
   Select Reset Method

   Click the 'I don't know my card number' button.
3. 3
   Enter RPID

   Type your RPID in the 'RPID' field.
4. 4
   Enter Date of Birth

   Enter your date of birth in MM/DD/YYYY format.
5. 5
   Continue

   Click 'Continue' to proceed with identity verification and password reset.

1.5New Account Enrollment

New cardholders who have received a Juice card but have not yet created a portal account can self-enroll directly from the login page.

1. 1
   Click Enroll Now

   On the login page, click 'Don't have an account? Enroll now →' to begin registration.
2. 2
   Complete the Enrollment Form

   Follow the on-screen enrollment form, providing your card details and personal information as prompted.
3. 3
   Set Your Credentials

   Create your username and password during enrollment. Your RPID will be assigned as part of this process.
4. 4
   Log In

   Once enrollment is complete, return to the login page and sign in with your new credentials.

2.1Overview & Navigation

The left sidebar gives access to all portal sections. The top right shows the language selector (EN) and your profile name. The sidebar collapse button (top left) hides the nav for more screen space.

2.2Card Summary Widget

2.3Quick Action Shortcuts

2.4Recent Transactions & Balance History

Below the quick actions, the Dashboard shows your most recent transactions grouped by date. Each entry shows: merchant name, transaction type (Purchase or Authorization), merchant category, amount (red = debit, green = credit), and running balance after each transaction. Click 'View All Transactions →' to open the full Transactions page.

The Balance History chart at the bottom shows your balance trend over the past 30 days as an area line chart, giving a quick visual of how loads and spending have affected your account over time.

3.1Viewing Transactions

Click 'Transactions' in the left sidebar. Transactions are displayed in reverse chronological order, grouped by date. Each row shows:

3.2Filtering & Searching

1. 1
   Set Date Range

   Use the 'From' and 'To' date pickers at the top. The default view is the last 30 days.
2. 2
   Select Transaction Type

   Use the 'Type' dropdown to filter by all, Purchase, Authorization, or other types.
3. 3
   Apply Filter

   Click the blue 'Filter' button. The summary bar updates to show Money In and Money Out totals for the filtered view.
4. 4
   Search

   Type a merchant name, amount, or keyword in the 'Search' field (top right) to find specific transactions instantly.
5. 5
   Reset

   Click 'Reset' to clear all filters and return to the default 30-day view.

3.3Transaction Details

Click any transaction row to open the Transaction Details page:

Click '← Back' at the top right to return to the Transactions list.

3.4Expense It — Submitting a Receipt

The 'Expense It' feature attaches a receipt to a debit transaction and submits it for expense reimbursement or approval review by your organization's controller or accountant. Available on debit transactions only.

1. 1
   Click Expense It

   On the Transactions page, click the 'Expense It' button on the right side of any debit transaction row.
2. 2
   Upload Receipt File

   In the 'Upload Receipt' modal, drag and drop your receipt or click to browse. Accepted formats: JPEG, PNG, GIF, PDF. Maximum 5 files per submission.
3. 3
   Verify Title

   The 'Title' field is pre-filled with the transaction type. Edit to a more descriptive name (e.g. 'Adobe Creative Cloud — June').
4. 4
   Verify Amount & Date

   Both fields are pre-filled from the transaction. Edit only if the receipt amount or date differs.
5. 5
   Select Category

   Click the 'Category' dropdown and select the most appropriate expense category.
6. 6
   Add Notes (Optional)

   Enter additional context in the 'Notes' field, such as the business purpose of the expense.
7. 7
   Click Upload Receipt

   Click the blue 'Upload Receipt' button. The transaction now shows a 'Submitted' status badge and the button changes to 'Edit'.

3.5Editing a Submitted Receipt

1. 1
   Find the Transaction

   Locate the transaction showing 'Submitted' status and the blue category tag on the Transactions page.
2. 2
   Click Edit

   Click the 'Edit' button on the right side of the transaction row.
3. 3
   Update Fields

   The 'Update Receipt' modal opens with all previously submitted data pre-filled. Update: Title, Amount, Date, Category, or Notes.
4. 4
   Save Changes

   Click 'Update Receipt' to save. Changes take effect immediately.

3.6Exporting Transactions

1. 1
   Apply Filters (Optional)

   Use date range and type filters to define the transaction set you want to export.
2. 2
   Click Export CSV

   Click the 'Export CSV' button in the top right corner of the Transactions page.
3. 3
   Open the File

   The CSV file downloads to your device. Open it with Excel, Google Sheets, or any spreadsheet application.

4.1Direct Deposit Setup

Set up your employer or benefits provider to deposit funds directly to your Juice card account.

1. 1
   Open Direct Deposit Tab

   Click 'Move Money'. The 'Direct Deposit' tab is selected by default.
2. 2
   Note Your Bank Details

   Your details are displayed — Bank Name: First Century Bank NC, Routing Number, and your unique Account Number.
3. 3
   Copy Details

   Click the copy icon next to the Routing Number or Account Number to copy each to your clipboard.
4. 4
   Provide to Employer

   Give these details to your employer's payroll department, or click 'Download Direct Deposit Form' to download a pre-filled PDF form.

4.2Pay Friends (RPID Transfer)

Send money directly to another Juice cardholder using their RPID. Peer-to-peer transfers between Juice accounts only.

1. 1
   Open Pay Friends Tab

   Click 'Move Money' then click the 'Pay Friends' tab.
2. 2
   Enter Amount

   Click the 'Amount' field and type the dollar amount you want to send.
3. 3
   Enter Recipient RPID

   Type the recipient's exact RPID in the 'Recipient RPID' field. Verify it is correct before proceeding.
4. 4
   Add Memo (Optional)

   Type a brief note in the 'Memo' field (e.g. 'Lunch reimbursement').
5. 5
   Validate

   Click the blue 'Validate' button. The system verifies the recipient RPID before completing the transfer.

4.3External Cards — Adding a Payout Card

Link an external debit card to enable payouts from your Juice account to that card.

1. 1
   Open External Cards

   Click 'Move Money', then 'External Cards' tab, then 'Manage Payout Cards'.
2. 2
   Enter Card Number

   In the 'Add Card' section, enter the 16-digit number of the external debit card.
3. 3
   Enter Expiry

   Enter the card's expiration date in MMYY format (e.g. 0128 for January 2028).
4. 4
   Click Add Card

   Click 'Add Card'. The card appears in 'Your Cards' once saved.

4.4External Cards — Sending a Payout

1. 1
   Open External Cards

   Navigate to Move Money → External Cards → Manage Payout Cards.
2. 2
   Select Card

   In the 'Send Payout' section, click 'Choose a card' and select the destination card.
3. 3
   Enter Amount

   Enter the dollar amount to transfer.
4. 4
   Send Payout

   Click the blue 'Send Payout' button to initiate the transfer.

5.1Viewing Your Card

Click 'Card' in the left sidebar. This displays your Juice Financial Mastercard Debit card (black card with chip and Mastercard logo), its current 'Active' status badge in green, and the 'View Virtual Card' button.

5.2Viewing Virtual Card Details

The virtual card feature reveals your full card number and CVV for online purchases. It is protected by a one-time passcode (OTP) sent to your registered phone number and auto-closes after approximately 60 seconds.

1. 1
   Click View Virtual Card

   On the Card page or Dashboard card widget, click 'View Virtual Card'.
2. 2
   Enter OTP

   A 'Verify Identity' modal appears. Enter the 6-digit code sent to your phone in the individual input boxes.
3. 3
   View Card Details

   The 'Virtual Card' modal opens showing: full 16-digit card number, cardholder name, expiration date, and CVV.
4. 4
   Copy Details

   Use the 'Card Number' and 'CVV' copy buttons to copy each value to your clipboard individually.
5. 5
   Auto-Close Timer

   A countdown timer (~60 seconds) is displayed. Card details are hidden automatically when the timer reaches zero. Click 'Close' to dismiss manually.

5.3Locking & Unlocking Your Card

If your card is lost, stolen, or compromised, lock it immediately to prevent new transactions. The card can be unlocked at any time.

1. 1
   Locate the Lock Button

   On the Dashboard card widget, click the red 'Lock' button — OR — navigate to Settings → Security → Lock / Unlock Card.
2. 2
   Select a Reason

   The current card status (ACT = Active) is shown. Select a reason from the 'Select reason' dropdown.
3. 3
   Lock the Card

   Click 'Lock Card'. New transactions will be declined immediately.
4. 4
   Unlock the Card

   To reactivate, return to the same section. The button now reads 'Unlock Card'. Click it to restore active status.

6.1Accessing & Downloading Statements

1. 1
   Expand the Year

   Click on the year (e.g. '2026') to expand and reveal all available months.
2. 2
   Click Download

   Next to the desired month (e.g. 'June 2026'), click the '↓ Download' button.
3. 3
   Open the PDF

   The statement downloads as a PDF (e.g. statement-2026-06-01.pdf). Open with any PDF viewer.

6.2Understanding the Statement PDF

Each monthly statement is a multi-page PDF containing:

7.1Uploading a Standalone Receipt

1. 1
   Open Receipts

   Click 'Receipts' in the left sidebar.
2. 2
   Click Upload Receipt

   Click the 'Upload Receipt' button in the top right corner.
3. 3
   Attach File

   Drag and drop your receipt or click to browse. Accepted: JPEG, PNG, GIF, PDF. Up to 5 files per upload.
4. 4
   Enter Title

   Type a descriptive title (e.g. 'Office Supplies — Amazon').
5. 5
   Enter Amount & Date

   Enter the receipt amount. The date defaults to today — change if the receipt is from a different date.
6. 6
   Select Category

   Click the 'Category' dropdown and choose the appropriate expense category.
7. 7
   Add Notes (Optional)

   Add any relevant context in the 'Notes' field.
8. 8
   Submit

   Click 'Upload Receipt' to save and submit the receipt for review.

7.2Managing Your Receipts

Once receipts are uploaded, they appear in the Receipts list. When empty, the page shows 'No receipts yet' with a prompt to begin uploading. As receipts are added, they are listed with their status, allowing you to track which have been reviewed and which are pending approval.

8.1Requesting Funds

1. 1
   Open Request Load

   Click 'Request Load' in the left sidebar.
2. 2
   Enter Amount

   Click the 'Amount' field and type the dollar amount you are requesting.
3. 3
   Add a Note

   Type a brief explanation in the 'Note' field (e.g. 'Travel expenses for client visit next week').
4. 4
   Submit Request

   Click the blue 'Submit Request' button to send the request to your administrator.

10.1Mastercard Benefits

1. 1
   Open Benefits

   Click 'Benefits' in the left sidebar.
2. 2
   Click Learn More

   In the 'Mastercard Benefits' card, click 'Learn More ↗'. This opens mycardbenefits.com in a new browser window.
3. 3
   Enter Card Number

   On mycardbenefits.com, enter your 16-digit Juice card number in the field provided.
4. 4
   Click Enter

   Click 'Enter' to access your personalized Mastercard Insurance & Services benefits, including 24/7 cardholder protections.

10.2Juice Support from Benefits

The 'Juice Support' card on the Benefits page contains a 'Contact Support' button. Clicking this opens juicefin.com with the live agent phone number (1-855-687-2114), card activation, enrollment, and mobile app download links for both the App Store and Google Play.

11.1Viewing & Managing Digital Tokens

1. 1
   Open Manage Tokens

   Click 'Manage Tokens' in the left sidebar.
2. 2
   Enter Card RPID

   Enter your Card RPID in the 'Card RPID' field.
3. 3
   Continue

   Click 'Continue' to retrieve all digital tokens associated with your card.
4. 4
   Manage Tokens

   Review active tokens and suspend or remove any associated with devices you no longer use or that may have been lost or stolen.

12.1Locating a Surcharge-Free ATM

1. 1
   Click Find ATM

   Click 'Find ATM' in the left sidebar.
2. 2
   Read the Important Notice

   A notice modal warns about reported issues with AllPoint 7-Eleven ATMs charging unexpected fees. Click the orange 'Continue' button to proceed, or 'Cancel' to go back.
3. 3
   View the Map

   The Allpoint ATM locator opens as a full-screen map centered on your current location (red pin).
4. 4
   Search by Address or Zip

   Type an address or zip code in the search bar at the bottom and click the green 'Search' button.
5. 5
   View Results

   ATM locations appear as map pins. The 'Results' panel on the right shows the count of nearby ATMs. Click any pin for address details.
6. 6
   Use Filters

   Click the filter button to refine results by ATM features or accessibility options.

13.1Contacting Juice Support

When to Contact Support

• You cannot access your account and password reset was unsuccessful
• You believe there are unauthorized transactions on your card
• Your physical card has been lost or stolen
• You were charged unexpected fees at an Allpoint ATM location
• You forgot your PIN and cannot reset it through the portal
• You need to dispute a transaction
• You need help with enrollment or account setup

14.1Account Profile

Update your personal contact and address information.

1. 1
   Open Account Profile

   In Settings, click 'Account Profile' under the ACCOUNT section.
2. 2
   Review Your Information

   Fields shown: First Name, Last Name, Username/RPID (read-only), Email, Mobile Phone, Address Line 1, City, State (dropdown), Zip Code.
3. 3
   Edit Fields

   Click any editable field and update the information. Note: Username/RPID is read-only and cannot be changed here.
4. 4
   Save Changes

   Click the blue 'Save Changes' button at the bottom of the page.

14.2Spending Categories

Displays a read-only table of all Merchant Category Codes (MCCs) and their current enabled/disabled status for your card program. Categories include Gas Station, Pharmacy, Jewelry, Charitable Donations, and many others. This reflects permissions set by your program administrator.

14.3Change Password

Update your portal login password using the same two-path identity verification as the Forgot Password flow.

1. 1
   Open Change Password

   In Settings, click 'Change Password' under the SECURITY section.
2. 2
   Choose Verification Method

   Select 'I know my card number' (requires card number, CVV, date of birth) or 'I don't know my card number' (requires RPID, date of birth).
3. 3
   Complete Verification

   Enter the required details and click 'Continue'.
4. 4
   Set New Password

   Enter and confirm your new password when prompted, then save.

14.4Reset PIN

Change your card's 4-digit ATM and point-of-sale PIN.

1. 1
   Open Reset Pin

   In Settings, click 'Reset Pin' under the SECURITY section.
2. 2
   Enter CVV

   Enter your card's 3-digit CVV (toggle show/hide with the eye icon).
3. 3
   Enter Current PIN

   Enter your existing 4-digit PIN in the 'Current PIN' boxes.
4. 4
   Enter New PIN

   Enter your desired new 4-digit PIN in the 'New PIN' boxes.
5. 5
   Confirm New PIN

   Re-enter the new PIN in the 'Confirm PIN' boxes.
6. 6
   Click Reset Pin

   Click the blue 'Reset Pin' button to save the new PIN.

14.5Lock / Unlock Card

The Lock/Unlock Card feature is also available under Settings → Security. It shows the current card status (ACT = Active), a 'Select reason' dropdown, and the 'Lock Card' button. See Section 5.3 for full step-by-step instructions.

14.6Transaction Notifications

Control how you receive alerts for card activity.

1. 1
   Open Transaction Notifications

   In Settings, click 'Transaction Notifications' under PREFERENCES.
2. 2
   Toggle Push Notifications

   Enable or disable 'Push Notifications' — receive push notifications for each transaction on your registered device.
3. 3
   Toggle SMS Alerts

   Enable or disable 'SMS Transaction Alerts' — receive a text message for each transaction.
4. 4
   Save

   Click the blue 'Save' button to apply your notification preferences.

14.7Policies & Terms

Settings → More → Policies & Terms provides links to four legal documents on the Juice Financial website:

14.8Close Account

Permanently closes your Juice cardholder account. This action is irreversible and requires identity verification.

1. 1
   Navigate to Close Account

   In Settings, scroll to the bottom and click 'Close Account' under the MORE section.
2. 2
   Enter Last 4 of SSN

   Type the last four digits of your Social Security Number in the 'Last 4 of SSN' field.
3. 3
   Enter Date of Birth

   Enter your date of birth in MM/DD/YYYY format.
4. 4
   Confirm Closure

   Click the red 'Close Account' button to permanently close the account.

Contact Information

Feature Quick-Reference