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PRODUCTS · JUICE USER

In the browser.
The same self-service,
no app required.

Juice User is the cardholder portal in a web browser, without the mobile app: balance and activity up front, transactions you can filter, search, and export, receipts through Expense It, and statements on demand, all under your program's brand and rules.

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cardholder-portal.juicefin.com
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ILLUSTRATIVE SCENARIO · SIGN IN, WORK THE LEDGER, EXPORT, AND EXPENSE A PURCHASE

Where the web experience breaks

Not every cardholder works on a phone.

Recipients do account work wherever they happen to be, and a lot of it is at a desk. If the browser portal is an afterthought, support absorbs the difference.

01
Self-service stops at the phone
If the only portal is an app, every cardholder at a desk is back to calling support for a balance or a statement.
02
A receipt means an email chain
When expense documentation cannot attach to the transaction, it lives in inboxes and spreadsheets instead.
03
Account work needs an export
Finance and the cardholder both need the same transaction history. Without a clean export, it is screenshots and phone calls.
04
Recovery becomes a lockout loop
If a forgotten password has no clear path back in, the cardholder guesses, locks the account, and calls.
05
The browser experience feels second-class
A thin web portal tells the cardholder the program did not think about how they actually work.
One portal, many users

The person at the keyboard is never one person

Different recipients, different devices, different comfort levels. The portal has to serve all of them without becoming six products.

Cardholders at a desk
Recipients reviewing a payment
Finance pulling an export
Anyone submitting a receipt
A cardholder who lost their password
Programs with web-first recipients
Support walking someone through a statement
Users without the app
Shared and managed devices
Everyday self-service

What cardholders do from any browser

The daily account work that used to generate support calls, each one resolved in the portal.

Balance and activity up front

The dashboard opens with the card summary and recent transactions, so a quick check stays quick.

Transactions you can work

Filter by date or type, search by merchant, and review the detail without calling anyone.

Receipts through Expense It

Find the purchase, attach the receipt, confirm the category. Documentation lives on the transaction, not in an inbox.

A clean export

Download the transaction history as CSV when offline analysis or reconciliation calls for it.

Statements in the portal

Statements live where the activity does, ready to view and download.

Card controls with verification

Virtual card details sit behind a one-time code, and lock, PIN, and settings stay in the cardholder's hands.

Controls

Simple surface, program-grade rules

The portal feels effortless because the program's decisions are already baked into every screen.

Your brand in the browser

The portal carries the program's identity, so account work reinforces the relationship the program owns.

Verification on sensitive actions

Virtual card reveal and account changes sit behind one-time codes, completed by the cardholder.

Program-configured access

Which capabilities a cardholder sees follows the program's configuration, not a universal checklist.

Two recovery paths

Card-number and RPID-based recovery give cardholders a way back in without a support call.

Support routing back to the program

Portal help points cardholders to the program's support path.

Plain status language

Balances, banners, and states say what is happening and what to do next, in plain terms.

Connected to the program

What the cardholder sees reflects the program's rules, from access to support.

Consistent with mobile

The portal follows the same program rules as Juice Mobile. Available functions depend on program configuration.

What buyers ask

Straight answers before the first call

Why offer a web experience alongside mobile?

Different recipients have different access needs, device preferences, and support contexts. Juice User gives cardholders and other end users a browser-based path for the account, payment, and activity work they would otherwise do on a phone. Web access is part of a consistent program experience, not a claim that every configuration exposes identical functions.

What should a user be able to understand quickly?

They should be able to orient around account and payment activity, available guidance, and the next support step. Plain labels, clear status language, and a visible route to help reduce friction when a recipient is trying to understand or use funds. Exact screens and capabilities remain program-dependent.

How should buyers think about User in the overall solution?

User is a recipient-facing component that works alongside admin workflows, payment delivery, mobile access, reporting, and support. Evaluate it against the people you serve and the moments that create confusion, then review the related solution and industry pages for the controls and operating model behind the experience.

Who owns what

Your program sets the rules. The portal carries them daily.

YOUR TEAM DECIDES
Program rules and cardholder access
Which features are available
The support model
Branding and communications
Exception and dispute decisions
JUICE SUPPORTS
The browser portal experience
Transactions, receipts, and exports
Statements and document access
Card controls and verification flows
Reporting around cardholder activity

Juice User carries your program to the browser. It does not decide what the program allows.

Who feels it

When the portal works, the program feels present

01

Cardholders

Check, review, export, and document from any browser, no app required.

02

Support teams

Clear answers to balance, statement, and recovery questions, right in the portal.

03

Finance

Transaction history with receipts kept on the transaction.

04

The brand

Every sign-in reinforces the program the cardholder actually belongs to.

Already using Juice User?

Every screen, step by step, in the Juice User Guide.

Sign in, check your balance and transactions, find statements, and manage your card on the web. Features vary by card program.

Meet cardholders wherever they work.

If account work still means a phone call, let's look at what your program could put in the browser.