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PRODUCTS · PAYMENTS CENTER

Get paid, guided.
The payment moment, clear
from notification to delivery.

Payments Center gives your claimants, beneficiaries, members, and partners a branded place to understand a payment and choose how to receive it. Every option they see is governed by your program's rules.

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WHAT THE PAYEE SEES

A payment is ready for you

Your program's brand
CLAIMS NOTIFICATIONS
Your payment is ready
A payment from your program is waiting. Review it and choose how you would like to receive it.
THE SENDER IS THE PROGRAM, NOT A STRANGER
BEHIND THE SCREEN
What your program controls at this step:
Sender identity and branding
Notification channel and timing
The wording of the message
The payee sees five clear steps. Your program decides every one of them.

ILLUSTRATIVE SCENARIO · A GUIDED PAYOUT · OPTIONS SET BY PROGRAM RULES

Where payouts lose people

The money moved. Did the payee follow?

Most payout problems are not payment problems. They are clarity problems: who is paying me, what is this for, and what do I do next.

01
The money arrives before the context
A payment with no explanation does not feel like a benefit. It feels like a mistake, and it becomes a support call.
02
One method fits no one
The payee base spans every preference and situation. Forcing a single rail manufactures exceptions.
03
Choice without rules is chaos
Open every option and operations drowns. Lock everything down and recipients stall. Programs need governed choice.
04
Status lives with support
When “where is my payment” can only be answered by phone, every payout carries a service cost.
05
Your brand disappears at the worst moment
A generic third-party page at the moment of truth spends trust the program spent months earning.
One experience, many recipients

A payout is never one audience

Different recipients, different situations, different needs. The experience has to flex without breaking the program's rules.

Claimants after a loss
Beneficiaries with controlled access
Members owed a reimbursement
Providers awaiting payment
Attorneys and lienholders
Contractors and vendors
Policyholders owed a refund
Partners on a revenue share
Employees with a disbursement
The guided path

Five steps and a path to help

Each step answers the question the payee is asking at that moment. Nothing more, nothing confusing.

Notified by someone they know

The message comes from the program's brand, not a stranger. The payee recognizes the sender before they open anything.

Verified before access

A short step ties the payment to the person, not just the inbox it landed in.

Context before cash

Amount, what it is for, and a reference they can quote. Understanding comes before the ask to act.

A governed choice

The payee picks from the delivery options your program offers for this payment. Flexibility with rules behind it.

Status they can check

Sent, on its way, delivered. The answer to “where is my payment” is on the screen, not on hold.

A path to help

Questions route back to the program's support model, with the payment context attached.

Behind the screen

Simple for the payee, governed by the program

The screen stays quiet because the rules do the work. These are the decisions your program keeps.

Program rules and eligibility

Your team defines which delivery options exist, for whom, and under what conditions.

Branding and message

Sender identity, look, and wording carry the program's brand, so the payment feels like it came from you.

Verification standard

How a recipient proves identity, and what happens when they cannot, is a program decision.

Access and limits

Who can see what, how long a payment stays open, and what happens when it lapses.

Support routing

Recipient questions land with the right team, carrying the payment context with them.

Recipient-level reporting

Delivery, choice, and status activity reported back to the program, not locked inside the experience.

Every recipient type

Claimants, beneficiaries, members, providers, and partners move through the same governed path.

Part of the workflow

The recipient step connects to approval, verification, funding, delivery, and reconciliation behind it.

What buyers ask

Straight answers before the first call

What does a recipient experience in Payments Center?

A branded place to understand a payment and access available delivery options. The next step is always clear, and payment access connects to the program's communications, verification, and support model. Exact choices depend on the program and applicable requirements.

How does payment choice work with client control?

Payment choice is a governed workflow, not a promise that every option is available in every program. Your team defines program rules and eligibility logic; Juice supports the recipient-facing path, delivery workflow, and reporting around those choices.

Where does Payments Center fit in a broader program?

It is the last-mile experience inside a larger orchestration layer: approval, verification, funding, payment delivery, support, and reconciliation behind it. The pattern adapts to claims, trust, healthcare, and enterprise use cases.

Who owns what

Your program sets the rules. Juice carries them to the payee.

YOUR TEAM DECIDES
Program rules and eligibility logic
Which delivery options are offered
Verification requirements
Branding and message
The support model
JUICE SUPPORTS
The recipient-facing experience
Delivery workflow across options
Branded communications
Status and tracking
Reporting around the payment

Payments Center carries your program to the payee. It does not decide what the program allows.

Who feels it

When the last mile is clear, the payment lands better

01

Recipients

Know what the payment is, that it is really for them, and what to do next.

02

Support teams

Clear status and next steps for every payee.

03

Program owners

Choice with rules, delivered consistently across every recipient type.

04

The brand

The payment moment feels like the program, not a third party.

Already using Payments Center?

Every screen, step by step, in the Payments Center Guide.

Open the payment link your program sends you, review the options it offers, and check your payment status. Payment options, timing, and fees depend on your program.

The last mile is the payee's mile.

If recipients still have to decode your payments, let's look at what your program could put in their hands.